Introducing Unvox: where every conversation counts
Transform your customer support from a reactive task into a strategic growth engine. Unvox unifies real-time communication, AI automation and deep performance analytics into a single workspace – empowering your team to deliver exceptional service while uncovering the insights that drive your business forward.
Turn every customer conversation into operational insight
Unvox is a real-time chat support solution that helps teams respond faster, understand better, and make every conversation count. Designed for modern support teams, Unvox breaks down siloed systems and connects customer communication with real-time analytics - enabling businesses to deliver faster support, monitor performance, and turn everyday interactions into measurable improvement.
With Unvox, every message becomes part of a bigger picture. Agents gain the context they need to resolve issues quickly; Managers see performance trends as they unfold, and leaders uncover insights that drive smarter operational decisions. From service efficiency to customer satisfaction, Unvox gives your team the visibility and control to improve customer operations and service process.
It's not just chat - it's clarity, action, and growth in one workspace.
6% Last MonthTeam Avg. 88%
88% out of 100
10% Last Month
Everything You Need, in One Workspace
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Live Support Hub. Manage every conversation in one clean, organized inbox. Handle multiple chats at once, collaborate with teammates, and access full customer history - all without leaving the screen.
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Advanced Reporting & Insights. See the bigger picture. From SLA and CSAT to first-contact resolution, handling time, sentiment, and workload analytics, Unvox transforms data into visual, actionable reports. Identify trends, uncover friction points, and make better decisions - faster.
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Custom Metrics & SLAs. Every business is different - so are your KPIs. Define what matters to you, set your own service rules, and track performance against them.
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Flexible Integrations. Connect Unvox with the tools you already use - CRM, HR, ticketing, or workforce management systems. Within the Nebi ecosystem, it works seamlessly with your internal operations for a unified view of your performance.
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Automation & Chatbots. Automate the routine, personalize the rest. Smart chatbots handle recurring questions, freeing your team to focus on complex cases.
Designed for Clarity. Built for Growth
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Break the silos, Unify the experience. Unvox connects every part of your customer support - chat, reporting, team management, and insights - into one intuitive workspace. No switching between tools, no fragmented data, just a seamless view of performance and customer experience.
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Deliver real-time support that scales. Respond instantly, automate the routine, and manage growing volumes without losing quality. Unvox keeps teams fast, consistent, and focused - no matter the scale.
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See what’s really driving your service performance. Move beyond surface metrics. Highlight recurring issues, customer pain points, and performance patterns so you can take meaningful action, not just monitor trends.
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Empower your teams with context. Every chat comes with full customer history, sentiment analysis, and agent notes, so your agents always know what’s next.
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Flexibility that adapts to you. Customize dashboards, SLAs, workflows, and reporting logic to fit your organization’s operations. Whether you manage one brand or ten, Unvox adapts to your processes - not the other way around.
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Make every decision data-driven. From staffing to strategy, Unvox gives you the data foundation to make informed business moves - not just reactive ones.
Testimonials
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Compliance and security were major challenges for us as we've been doing process manually. With Nebi's KYC solution, we’ve automated customer verification, reduced fraud risks, and ensured full compliance
George R.
Fraud Manager, UPG
Managing HR used to be overwhelming, but your HRIS streamlined everything—from attendance tracking to Payroll. Now, we save hours on administrative tasks and focus on what truly matters: our people.
Nicole Z.
HR Manager
Hiring top talent has never been easier! We automated job postings, resume screening, and interview scheduling with recruiting software. Our time-to-hire has decreased by 40%, and we’re attracting higher-quality candidates than ever before.
Rachel D.
Head of Talent Acquisition, UPG
Customers expect instant support, and your CHAT delivers. Our response times have dropped by 60%, and customer satisfaction scores have skyrocketed. The AI-powered chatbots handle FAQs effortlessly, freeing up our agents for complex issues.
Sophia L.
Customer Experience Lead, RetailGroupG.
Compliance used to slow us down, but your KYC solutions changed the game. With automated ID verification and real-time fraud detection, we’ve enhanced security while providing a frictionless onboarding experience for our customers.
Nick R.
Head of Compliance, Finup Bank
Payroll used to be a nightmare, with errors and delays causing frustration within employees. Since switching to Payroll, we’ve achieved payroll accuracy, automated tax calculations, and ensured seamless payments—saving our HR team hours every month.
Emma S.
HR Manager
In our business tracking employee attendance is crucial. We used to leave requests manually that was inefficient and prone to errors. Now we have real-time visibility, automated approvals, and accurate reporting—making workforce attendance tracking effortless and clear.
Sophie S.
Operations Manager, UPG
Recruiting used to be chaotic, with emails and spreadsheets everywhere. Now, with your Recruiting platform, we centralized everything and our hiring pipeline —our team now collaborates seamlessly, tracks candidates efficiently, and makes faster, data-driven hiring decisions.
Anna D.
Talent Acquisition Lead
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Frequently asked questions
Take a moment to review answers to common inquiries for a smooth and informed experience.
Unvox allows businesses to communicate with customers in real time through an embedded chat widget. It helps support teams respond quickly, improve customer satisfaction and manage conversations. It centralizes all customer conversations in a unified dashboard to streamline customer engagement.
Yes. The widget can be tailored to match your website’s visual identity and tone. You can adjust colors, placement and welcome text to fit seamlessly into your website or app. This ensures the chat looks and feels like a natural part of your website or application.
Yes. The AI assistant can handle initial customer inquiries, answer common questions, and guide users through processes automatically. It reduces agent workload, improves response times, and ensures customers receive instant support even outside business hours.
Yes. Agents can use the AI text enhancer to write clearer, more professional messages. It improves style, fixes errors, and helps agents communicate consistently.
Yes. The platform provides analytics such as chat volume, response times, agent performance, customer satisfaction metrics, peak usage times, and common queries. These insights help you monitor support quality, plan staffing, and identify recurring customer issues.
Yes. Multiple agents can handle chats simultaneously, with support for roles, teams, transfers, and intelligent routing so each conversation reaches the right person.
Yes. All chats - including AI-handled messages - are stored and searchable, allowing teams to review past interactions, maintain context, and track long-term customer history.
Unvox can automatically redirect customers to a ticket form or allow the AI assistant to respond. This ensures customers can still get help or leave a message when the team is offline.
Yes. All data is securely stored, encrypted, and accessible only through role-based permissions to ensure full compliance with privacy and security standards.
Yes. Each brand or department can operate in its own workspace with independent dashboards, workflows, and reporting, all within one unified system.
Yes. Unvox connects with different tools like CRM, HR, ticketing, and workforce management tools. Within the Nebi ecosystem, integrations are fully seamless for unified operations.
Unvox unifies chat, analytics, automation, and team management in one workspace. It connects conversations with operational insights - turning every message into data that improves service performance.